FAQ

Can I track my order?

Tracking is available for all delivery services. You'll receive a confirmation email once your order is on its way to you, with a tracking link for your parcel so you can follow its journey.

 

My order has not been delivered. What can I do?

If your estimated delivery date has passed and you haven't received your order, just click here so our Customer Services team can help you. The fastest option is to email on

 

I am missing an item from my order. What should I do?

We're sorry to hear you are missing an item from your order. Please contact our Customer Services team who will be happy to help you. The fastest option is to email on

 

Do you offer an Express Delivery service?

We offer express delivery to most countries

 

Can I have an item from the website delivered to my local store?

We currently don't offer a Click and Collect service to our International stores. 

 

Do you deliver to PO Box and BFPO addresses?

Unfortunately we are not currently able to deliver to BFPO addresses and we have a few restrictions for PO Box Delivery.